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Billing & Credits

Kilo for Teams uses a transparent, two-part billing system: a monthly subscription for seats plus pay-as-you-go AI credits with zero markup.

Understanding the Billing Model​

Monthly Subscription​

  • $29 per user per month for platform access
  • Billed monthly on your signup anniversary
  • Includes dashboard access, team management, and all platform features

AI Credits System​

  • Pay exactly what AI providers charge - no markup
  • Pre-purchase credits to fund AI requests
  • Real-time deduction as your team uses AI models
  • Transparent pricing - see exact provider costs

How AI Credits Work​

Credit Purchase Process​

  1. Navigate to Billing tab in dashboard
  2. Click "Buy Credits"
  3. Select credit amount ($50, $100, $250, $500, $1000+)
  4. Complete payment using saved payment method
  5. Credits available immediately for team use

Credit Consumption​

  • Per-request billing - pay only for what you use
  • Model-specific rates - different models have different costs
  • Token-based pricing - input and output tokens counted separately
  • Real-time tracking - see costs as requests happen

Subscription Management​

Adding Seats​

  1. Go to Subscriptions tab
  2. Click "Add Seats"
  3. Enter number of additional seats
  4. Review pro-rated cost for current billing cycle
  5. Confirm changes

Removing Seats​

  1. Navigate to Subscriptions tab
  2. Click "Remove Seats"
  3. Select seats to remove (must remove team members first)
  4. Confirm reduction

Pro-Rating Calculations​

  • Adding seats mid-cycle: Pay proportional amount for remaining days
  • Removing seats mid-cycle: Seat change will start at the next billing cycle
  • Billing date remains the same regardless of seat changes
  • Next full cycle reflects new seat count

Invoice Management​

Monthly Invoices​

Each invoice includes:

  • Subscription charges for all seats
  • AI credit purchases during billing period
  • Tax calculations based on your location
  • Payment method used for charges
  • Detailed line items for transparency

Downloading Invoices​

  1. Access Billing tab
  2. Find desired invoice in history
  3. Click "Download PDF"
  4. Save for expense reporting

Billing Troubleshooting​

Failed Payments​

If a payment fails:

  1. Check payment method validity (expiration, limits)
  2. Update payment information if needed
  3. Retry payment manually in dashboard
  4. Contact support if issues persist

Billing Disputes​

For billing questions:

  1. Review invoice details in dashboard
  2. Check usage analytics for the billing period
  3. Contact support with specific questions
  4. Provide invoice number and dispute details

Service Suspension​

If payment fails repeatedly:

  • 3-day grace period to resolve payment issues
  • Service suspension after grace period expires
  • Data retention for 30 days during suspension
  • Immediate restoration upon payment resolution

Next Steps​

Transparent billing ensures you always know exactly what you're paying for, with no hidden fees or surprise charges.

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